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How to add 'enter' at Request form help and instructions

I made Jira service management project


and want to add 'enter' at Request form help and instructions on request type.


for now, I only can write one line request form help and instructions


But I want to write more lines.


how do I do?



1 answer

1 accepted

1 vote
Answer accepted

@beck -

Welcome to the community.  Can you clarify what do you mean by "add enter"?  I am assuming that you already added description for each of your request type, and you found this is not sufficient.  Right?


You may want to populate "Introduction text" located in Project settings >> Portal settings.  I am sure it support mult-line text -


This may works for you if the instructions are common for each request type.

Once I understand your "add enter" means, then I may be able to further assist.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

I wanted to put multi-lines on dragged area of below image.스크린샷 2021-12-08 15.56.45.png


for now, I only can put single line introduction.

I want to put multi lines.

@beck -

It looks like you are referring "Help and instructions" section associated to each of your request form.  If so, then you can end each line with \\ characters. 

Example - 


The actual value in the section is - 

Use this form to report an issue or provide feedback on the Hiring Portal. If you need to *open a requisition* go to [].\\ A text \\ B text\\ C text\\

Hope this helps.

Best, Joseph

Like beck likes this

@beck -

Just following up to see if had a chance to review my latest response from yesterday on your question.

Best, Joseph

Thanks it works!! really helpful

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