How to add a user to the assignee

I'm trying to assign a ticket to a user but i'm unable to view them as an option in the assignee. I'm able to add them as a developer, but cannot assign the ticket to them.

2 answers

1 accepted

6 votes

Answer accepted

Hi @Eman Khan , thanks for your question.

Please check that the user you want to assign to has the assignable user permission in the project.

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Thank you! The user was not assigned to a user group which is why he was not vieweable.

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Like • Valerie Knapp likes this

1 vote

Make sure that the user in question has a JSM license. the could be in the right role in the project, but if they do not have been assigned a JSM license they cannot be set as the assignee.

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How to add a user to the assignee

2 answers

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