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I set up 5 different Forms for a specific Service Desk as shown here:
I also set up these Portal Groups:
And I set up a couple of Issue Workflows. Here is one:
1) If I go into my new Service Desk > Project Settings > Service Requests, then on this screen, I select Portal Groups: Logins and Accounts, and under 'Request type and description', I select 'Logins and Accounts', it is bringing up a new form for me to edit, where I'd really like to be able to use the Forms I already created. How can I use one of the Forms in my Forms folder of the Project?
2) I'm not understanding why I can edit some Issue Types but not others. I am seeing that the ones I could edit show a Workflow of ICSD: Incident Management workflow for Jira Service Management. So, perhaps the question is - how can I use this same Workflow for other Issue Types that currently show Jira as the Workflow?
Thank you in advance!
I found that the problem only shows up or not depending on how I go into the Project. If I go in this way, my Forms do NOT show up:
But if I go in through Channels > Help Center, then all my Forms are there and used:
Can anyone suggest why this would be? I would want the top way to use my Forms, too.