How do you remove the default priority field from the Jira Customer Service portal?

[Chole Ashworth]

I have removed the "Priority" field from all configurations and it is still showing on the Customer Service Portal. 

I have read multiple suggestions and it is still showing.

Any suggestions on how to remove it from this view?

[Joseph Chung Yin]

@Chole Ashworth -

In your project's field configuration, can you try to hide the Priority field?  I know this will hide it from all issue creation, edit, and view screen.  It should also hide it from the portal.

Let me know if this works.  Regarding to your need to add field to the portal view, you need to ensure the field is there in the issue screen first then add it to the portal request type screen.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Chole Ashworth]

Hi @Joseph Chung Yin ,

Thank you for your suggestion on hiding the "Priority" field in the field configuration. This worked!

I am looking into your suggestion for adding a field to the portal view. I will let you know the outcome.

~ Chole

[Dirk Ronsmans]

Hi @Chole Ashworth ,

Have you taken a look at your Request types?

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/

[Chole Ashworth]

Hi @Dirk Ronsmans ,

I already tried those steps and the "Priority" field has been removed. It is still showing on the Customer Service Portal.

Any other suggestions?

[Chole Ashworth]

Plus, I need to add a field to that view and cannot see where to do that.