How do I remove Issue Dependency and Issue Hierarchy from request types?

[Keenan P]

[Joseph Chung Yin]

@Keenan P -

Great that you found the third party app that you need to remove from your env after my suggestion.

If my suggestions helped you, please click on "Accept answer" against my posting, so others with similar ask will see this is an answered and resolved entry.

Best, Joseph

[Keenan P]

Thanks for your help @Joseph Chung Yin I have found that my issue was the Gant app needed uninstalling to stop these from appearing :)

[Joseph Chung Yin]

@Keenan P -

Welcome to the community.  In JSM - Request type is based on issue type.  Typically, there is not issue dependencies setup.  

Issue Dependencies is for Jira Software application projects (to support Advanced Roadmaps for Jira) or Jira Work Management projects.  They are not for JSM projects based on my understanding/experiences.

https://support.atlassian.com/jira-work-management/docs/add-view-and-remove-dependencies-between-issues/

Issue Hierarchy is for Jira Software application projects (to support Advanced Roadmaps for Jira)

https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/

So it is not clear on what you are asking for?

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Keenan P]

Hey @Joseph Chung Yin 

Thanks for the quick response, so basically, I want my requests to not even show those two fields. I just want to show the fields down the side bar and the options that I configure for a user to input info into the ticket, does that make sense?

Keenan

[Joseph Chung Yin]

@Keenan P -

You need to check your request type configuration (screens) and the issue type screens configuration setup.

What kind of project type is your project?

Best, Joseph

[Keenan P]

Hey @Joseph Chung Yin so I have tried editing/configuring the screen schemes but there is no option for "Issue Dependency" and "Issue Hierachy" to remove them?

[Keenan P]

I don't want them to show on the tickets for agents to see etc

[Joseph Chung Yin]

@Keenan P -

What kind of project type your are using?  Secondly, what you are seeing seems to be not out of the box.  Are you also using third party add-ons?  If so, you may want to look into those add-ons where those fields may be coming from.

Best, Joseph