How do I re-order Request Types?

[Jared G]

Surely this is possible!

Title says it all.  I would expect there to be some sort of a 3-dot menu, or drag and drop option.  I'm on JSM Cloud and there doesn't appear to be an option at all.  I am an admin with full access to everything.  Thanks!


PS: I did find this article: Can You Reorder Request Types , but the instructions here do not match my environment.  This is a company managed project.  Looks like the previously accepted answer was before Atlassians latest UI overhaul.

[Mariana Silveira Sales · Accepted solution]

Hello @Jared G 

The path to access the configuration is indeed a little bit different. Now Portal configurations is under Channels & Self service.

Go to: Project settings -> Channels & Serf service -> Portal

In the Portal Groups you can drag and drop the request types to sort then. 

[Jared G]

Funny, I just found this, and planned to come back and answer my own question but since you beat me to the punch, I will accept your answer!!

Thanks so much :)