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Can you reorder Request Types?

Ron Moses
Contributor
August 15, 2024

It appears Request Types are listed alphabetical on the screen.  I would like to be able to reorder the request types so the most important/most used request type is on top.  I could not locate a way to do this in the documentation but am hoping someone can share how it can be done.

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Susan Waldrip
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

Hi @Ron Moses , welcome to the Community!

When you create your Request Types and view them in the Project settings > Request types list, they probably won't be in order you want and you can't seem to reorder them on this screen (which is a little odd, but...). However, you *can* reorder them in the Project settings > Portal settings > Portal groups tab. On that tab, if you click the down arrow on one of your groups, you can drag them into the order you want using the double three-dot icons on the left of each request type:

request type reordering.jpg

This is true for Company-managed projects, not sure if it's the same for Team-managed projects.

Ron Moses
Contributor
August 15, 2024

Thank you for the help, that worked great!

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Susan Waldrip
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

You're welcome, I'm glad you've joined the Community! ☺️

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1 vote
Answer accepted
Victor Law
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

Hi @Ron Moses

Welcome to the community.

It is possible to sort/change the order of the Request Types under the Portal settings page:

Project settings > Portal settings > Portal groups

Screenshot 2024-08-15 at 10.00.04 PM.png

Thank you.

Ron Moses
Contributor
August 15, 2024

Thanks for the help!

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