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How do I import comments as internal comments using the External System Import for Cloud

I have lots of old cases to import with comments that we want to be internal. Is it possible to specify this on importing the CSV file using the External system import?

1 answer

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Answer accepted

Hello @Mark K,

Thank you for reaching out to Atlassian Community!

When it comes to importing tickets using CSV, currently, the import wizard doesn’t identify if a comment is public or internal.

There are feature requests suggesting this improvement:

Please, click on vote and also watch both tickets above to receive updates from our product managers.

Kind regards,
Angélica

Hi Angelica

Thanks for your answer - that's great.

As a work around, is there a way for us to bulk update the visibility of comments after they have been imported?

Thanks

Mark

Hi Mark,

This is also not possible at the moment. When making a bulk update, it’s only possible to add new comments, but not edit existing ones.

Like Mark K likes this

OK - thanks, Angelica

Like Angélica Luz likes this

Hello @Angélica Luz 

Is there a way to change the visbility of the existing comments from Public to internal ?

Thanks in advance . 

Best ,

Mohamed

Hi @Mohamed Darmoul,

Thanks for reaching out to the Community!

It’s only possible to change the visibility of the comment by editing them one by one. 

A method to update existing tickets is via CSV, but it doesn’t include the visibility of comments.

For now, we must wait for the suggestions to be implemented:

Kind regards,
Angélica

Like Mark K likes this

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