I have lots of old cases to import with comments that we want to be internal. Is it possible to specify this on importing the CSV file using the External system import?
Hello @Mark K,
Thank you for reaching out to Atlassian Community!
When it comes to importing tickets using CSV, currently, the import wizard doesn’t identify if a comment is public or internal.
There are feature requests suggesting this improvement:
Please, click on vote and also watch both tickets above to receive updates from our product managers.
Hi @Mohamed Darmoul,
Thanks for reaching out to the Community!
It’s only possible to change the visibility of the comment by editing them one by one.
A method to update existing tickets is via CSV, but it doesn’t include the visibility of comments.
For now, we must wait for the suggestions to be implemented:
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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