How do I identify which user account has the JIRA Cloud Admin permissions?

[Tim_Bailey]

Using JIRA Cloud with about 60 users. JIRA Cloud was commissioned 18 months to 2 years ago. Several of the original team have left and I am now, as a Site and Organisation Admin, trying to install a third-party application. 

When trying to do this I am seeing messages stating I need the Cloud Admin role to do this. How do I find out which of the old accounts has that role associated with it (I have access to the domain email addresses, so can reactivate a dormant account and change the password to access it, if needs be). 

I have used my Site and Organisation Admin privileges to look at the roles associated with the old accounts, but I don't seem to be able to find any helpful information this way. All help appreciated. 

[Fahad Siddiqui]

@Tim_Bailey I would request to check the below link, this might help you to find in correct way,

https://support.atlassian.com/jira-software-cloud/docs/how-do-jira-permissions-work/

[Tim_Bailey]

Hi Fahad

Thanks for responding. I am looking for a level of permissions above those described in the document. This is the error message I get, so I need to find who has Atlassian Cloud administrator permissions to make progress. 

Access denied

You do not have the correct permissions to view the page: App requests

Please request access from your Atlassian Cloud administrator.

[Fahad Siddiqui]

@Tim_Bailey what role you have as of now in Jira? 

[Tim_Bailey]

Hi Fahad,

I have these permissions.

• administrators
• confluence-users
• jira-administrators
• jira-software-users
• <compnay name>
• restricted to <company name>
• site-admins

The two company name roles are to do with access to client projects only. It is quite complicated how JIRA is set up as there are a mix of old style and new style projects...

[Fahad Siddiqui]

@Tim_Bailey check the 

• administrators role and members added in it. 

[Tim_Bailey]

Hi @Fahad Siddiqui 

I have checked the Admin role and I am one of three users in that group. I don't think the problem is there...

[Fahad Siddiqui]

@Tim_Bailey 

You do not have the rights to access the  App requests

Go to Jira settings  --> Security --> Global permission and check whether you are a part of the group which is added to App requests access global permission.

If still you are having issue after the above checking this its related to license

[Tim_Bailey]

Hi @Fahad Siddiqui 

I can not find a pathway that looks like ... --> Security --> Global permissions. Could you add the path of the page I should end up on please. 

We have Standard licenses for Jira Cloud. I see no mention of whether that allows the management third-party of third party apps. However, we do seem to have BitBucket and Trello associated with the account, so I think we have been able ot manage apps in the past.

Thanks again for your help here. 

[Fahad Siddiqui]

@Tim_Bailey 

under JIRA ADMINISTRATION gear icon Click on system- Security --> Global permissions

[Tim_Bailey]

Hmmmm. I have followed your instructions correctly, this is what I see.

[Tim_Bailey]

And @Fahad Siddiqui the User Management options/menu are these - none of which seem helpful.

[Fahad Siddiqui]

@Tim_Bailey 

please check the below

[Tim_Bailey]

Hi @Fahad Siddiqui 

That looks like an older version fo the JIRA interface and not one I have seen on this system, maybe since I have been using it. Just to be clear, we are on JIRA Cloud and using the new interface. I think this is why I can not find the right page...

I have also just noticed that if I look at the Groups page, where the groups are classified with 'Access to Product' and 'Product Administration' none of them has 'Product Administration' I think that is the underlying issue...

[Mohamed Benziane]

Hello,

You can granted yourself with the jira-administrator role.

If you want to see wich account have this role go to administration > user management > group and look for jira-administrator group

[Tim_Bailey]

Hi Mohamed

Thanks for responding. I have that role already, I am trying to find the user that has the Atlassian Cloud administrator permissions. This (below is the error I get).

Access denied

You do not have the correct permissions to view the page: App requests

Please request access from your Atlassian Cloud administrator.