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How do I get assignee's email address

Zaldy Parian
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 30, 2023

Hi all,

Is there a way to get Assignee's email address and place it to a custom field during automation run?

I tried to use the action Edit issue within my automation. It works when the email is stored in a custome field named as "Remote Assignee". But it doesn't work when it is from the standard field Assignee. I tried smart value: issue.assigne and issue.assigne.displayName, but it does not return the email address of the Assignee.

email_assignee.pngemail_custom.png

Hope someone could help me.

Cheers

2 answers

2 accepted

5 votes
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 30, 2023

@Zaldy Parian -

Please use the smartvalue page on users object for your reference - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

You will see that you can use {{assignee.emailAddress}} smart value setup to obtain the information of your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

2 votes
Answer accepted
Melo
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 30, 2023

Hi @Zaldy Parian,

Have you tried {{assignee.emailAddress}} or {{issue.assignee.emailAddress}} ?

Cheers,

Melo

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