How can use the forms I created for tickets instead the default options?

[Daniel Corredera]

Hello everyone, I need to use 3 forms that I created for making different tickets from Slack to Jira, but instead of it, just the default options are given to complete the request. How can I replace them by using my customized forms? Thanks!

[Joseph Chung Yin]

@Daniel Corredera -

Welcome to the community.  A few areas that you need to check -

1) What app are you using to integrate your Slack env to your JSM env?  If you use Atlassian's "Assist/Chat", then please take a look at this reference link - https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-slack/

1.1) If you are using other add-ons to integrate Slack/JSM, then you may need to contact those add-on's vendor for further assistance.

2) Have you associated your forms with your JSM project's request types?

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Daniel Corredera]

Hi Joseph, thank you for your answer! 

I'm currently using Attlassian's to integrate Slack I'll be checking the reference link.

Also I want to say that I didn't try to associate my forms with my JSM project because I don't really know how I can do that, if u can help me writing me the route would be great.

Regards!

[Joseph Chung Yin]

@Daniel Corredera -

Hi Daniel:

Here is the reference link on Forms settings - https://support.atlassian.com/jira-service-management-cloud/docs/about-form-settings/

Best, Joseph