My clients and internal stakeholders input the tickets in the service desk. I want to link these tickets with the Project backlog where my developers are allocated so that we can bring them into the sprint for resolution.
How can i achieve this?
Hi @Arpita Ray
Welcome to the community.
To link a JSM ticket to a software project issue, just simply click "Link issue", select your link type, enter the issuekey for the software project issue and you are done. You can also create the linked issue there by clicking create linked issue.
Please let me know if you have further questions.
Creating a new linked issue in a Software project is easy to achieve. You need to go to your JSM project >Settings > Automation and a rule like this:
Don't forget to add the "Linked issues" field to create screen of the Software project.
Does this meet your requirements?
I believe you need to be a project administrator in the JSM project or Jira Administrator. You can check whether project admins can set the rules by going to Project>Settings>Automation> Click ... at the top right corner > Global Configuration.
Another thing to note here is that the Automation User should have the necessary permissions for these rules to work properly. You can check the following article:
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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