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How can i export issue list from customer portal?

Trần Tài May 12, 2024

Hi Team,

I need to export issue list from portal because we have some customer that they created, processed and managed issue directly.

I didn't find out any function that allow to export, please give me more advise in this case.

Note: I did search the same topic in community but there are not solution.

Thanks

3 answers

2 accepted

3 votes
Answer accepted
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2024

Hi @Trần Tài,

I am not sure I entirely understand your use case, but I can confirm that exporting issues from the customer portal is not possible today. There is an open feature request that you can track here: JSDCLOUD-826, although I honestly think chances are small this would be implemented any time soon.

What problem are you trying to solve?  

Trần Tài May 13, 2024

Hi @Walter Buggenhout 

Thanks for your reply!

I think your answer that corrected my problem. And i hope this product will chance soon.

Thanks!

0 votes
Answer accepted
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 12, 2024

Hi @Trần Tài 

Feature not available in JSM but found a commercial app in the marketplace that can help with this -> https://marketplace.atlassian.com/apps/1222472/requests-export-for-jira-service-management?tab=overview&hosting=cloud 

Trần Tài May 12, 2024

Hi @Fazila Ashraf 

I see this Add-on via your link. So i just can be used free trial version.

I think exporting data from portal is a necessary function without fee.

Thanks,

Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2024

I agree :) 

Please request Atlassian for this in https://jira.atlassian.com/browse/JSWCLOUD-26729?jql=project%3DJSWCLOUD%20AND%20type%3DSuggestion%20AND%20statusCategory!%3DDone%20ORDER%20BY%20updated 

 

But looking at their Development backlogs , i do not think they can deliver the request anytime soon 

Like Trần Tài likes this
0 votes
Klaudia Schön_Deviniti_ May 13, 2024

Hi @Trần Tài 

From my side, I would like to encourage you to check the My Requests Extension app provided by Devinitii, which except the exporting ability (the export may contain more fields than shown for customers) has got definitely more features, for example:

  • ability to add new columns to Requests page (Jira fields, custom fields and also 3rd party apps)
  • ability to add search criteria
  • ability to save search results as filters and distributing them to other customers 

Moreover, next week we're organizing a free Webinar (online Product Tour) where we're focusing on this app. You may register for free using our Calendly: https://calendly.com/deviniti/my-request-extension-cloud-product-tour?back=1&month=2024-05

 Don't miss the opportunity to join us next Tuesday! :) 

Kind regards,
Klaudia

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