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How can I include Customer Satisfaction comments in a filter?

Laura Hild
Laura Hild Aug 16, 2022

I would like to export the customer satisfaction results including rating and comments. the default reports includes both, but I am unable to export the default Satisfaction report. 

I want to create a filter to then export, but I am unable to find the Satisfaction comments to include in the filter. 

Any help is appreciated!

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Brant Schroeder
Brant Schroeder Community Leader Aug 16, 2022

@Laura Hild you will need to vote for this feature request to get them added as an object in filters https://jira.atlassian.com/browse/JSDCLOUD-4317 

If you look there is a workaround that uses automation to add them to a custom field.  

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