Hello @Ignacio Vera,
Thank you for reaching out to Atlassian Community!
Opsgenie is already integrated with JSM. With this said, you can access it by going to Incidents and click on the incident. It should show the option to open on Opsgenie:
You can also access it by going to “Alerts” on the left sidebar:
And also directly on https://<yourdomain>.app.opsgenie.com/incident/list
Hope this helps!
If you have any questions regarding this matter, please let us know.
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