During the time I've been supporting Jira Service Desk Cloud, one of the most requested functionalities I saw in Cloud is the ability to restrict the customer portal or the creation of tickets to customers with a specific domain, not allowing any other customers with undesired/unknown domains to do it.
In fact, we have some feature requests to implement this option with a considering amount of votes and watchers:
Unfortunately, there are only two options to restrict the customer portal in Jira Service Desk Cloud today:
We understand now that the options above sometimes might not fulfill the needs you've initially planned for your Help desk, even being a deal-breaker to some of our customers.
Since we still don't have a default way to properly restrict the customer portal by domain, this article provides a quick step-by-step to "block" the creation of issues/tickets from users with undesired domains.
Now, you might be asking yourselves: Why did I add "quotes" in the block word? :)
Basically, this workaround consists in:
"Domain of reporter" in ("yourdomain.com", "yourdomain2.com")
Additional to that, I would like to make it clear that these steps only give the option to not consider issues created by undesired domains, however, it will not prevent users from sign-up in your Service desk. It's a temporary workaround while we don't have a supported feature.
Please, feel free to add any thoughts or suggestions you might have in the comments section of the article.
Petter GonçalvesAtlassian Team
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