How can I add Issue summary and issue description to an email.

[Jacob]

Hi everyone,

In our approval notification I want the approvers to view the issue summary and description in the email so they can approve straight from the email.

Currently I have tried adding the ${issue.summary} and ${issue.description} variable in the customer notification. But that only shows as: 

[●●●●●]

[●●●●●]

Is there a way to get the summary and description in?

These pictures are from 2 different Jira Service Management profiles. The first picture does not allow me to see the issue summary or issue description. The second picture is from a different Jira Service Management profile and that does allow me to add issue summary or issue description. Where/what determines if the issue summary and issue description is locked?

 

[Jacob · Accepted solution]

So finally figured it out!

We were using a Compliance setting that would hide the summary and description.

Set up your service projects to meet compliance needs | Jira Service Management Cloud | Atlassian Support

[Jacob]

These pictures are from 2 different Jira Service Management profiles. The first picture does not allow me to see the issue summary or issue description. The second picture is from a different Jira Service Management profile and that does allow me to add issue summary or issue description. Where/what determines if the issue summary and issue description is locked?

[John Funk]

Hi Jacob - Welcome to the Atlassian Community!

Try using {{issue.summary}} and {{issue.description}}

[Jacob]

Hi John

Thank you!

That prints: {{issue.summary}} and {{issue.description}} not the actual summary or description.

[Jordan Cohen]

@John Funk do you have a way to shorten the issue summary so it doesn't display the reporter's signature?

Thanks :)