Hide project to public

Ann Marie Guinan May 20, 2022

Hi guys, 

 

We want to hide a project to the public and use a project for internal tasks similar to the flow we have with support tickets (priority, due date etc) - however it can be seen on the helpdesk

Can you advise how we can hide a portal to the public 

https://futureticketing.atlassian.net/servicedesk/customer/portals

 

Or is there another tool we should be using for something like this?

2 answers

2 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2022

@Ann Marie Guinan -

Hi Ann:

To control visibility of your JSM project in the HelpDesk portal, all you have to do is to set Customer permission configuration to "Customers added by agents and admin" (Project settings >> Customer permissions).  This will let your project admins/agent to control who can access the project.  

2022-05-20_7-09-34.png

The project permission scheme configuration (out of the box) doesn't need to be modify. 

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
Vikrant Yadav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 20, 2022

Hi @Ann Marie Guinan  In order to hide the project you need to change the Browse Project permission from Application access( any logged in user ) or Anyone on the web to the Project roles.

https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html

Similar post for JIRA SM :- https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-hide-a-project-from-the-Customer-Portal/qaq-p/700739

Thanks

V.Y

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