Hi guys,
We want to hide a project to the public and use a project for internal tasks similar to the flow we have with support tickets (priority, due date etc) - however it can be seen on the helpdesk
Can you advise how we can hide a portal to the public
https://futureticketing.atlassian.net/servicedesk/customer/portals
Or is there another tool we should be using for something like this?
Hi Ann:
To control visibility of your JSM project in the HelpDesk portal, all you have to do is to set Customer permission configuration to "Customers added by agents and admin" (Project settings >> Customer permissions). This will let your project admins/agent to control who can access the project.
The project permission scheme configuration (out of the box) doesn't need to be modify.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi @Ann Marie Guinan In order to hide the project you need to change the Browse Project permission from Application access( any logged in user ) or Anyone on the web to the Project roles.
Similar post for JIRA SM :- https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-hide-a-project-from-the-Customer-Portal/qaq-p/700739
Thanks
V.Y
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