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Hide project to public


Hi guys, 


We want to hide a project to the public and use a project for internal tasks similar to the flow we have with support tickets (priority, due date etc) - however it can be seen on the helpdesk

Can you advise how we can hide a portal to the public


Or is there another tool we should be using for something like this?

2 answers

2 votes

@Ann Marie Guinan -

Hi Ann:

To control visibility of your JSM project in the HelpDesk portal, all you have to do is to set Customer permission configuration to "Customers added by agents and admin" (Project settings >> Customer permissions).  This will let your project admins/agent to control who can access the project.  


The project permission scheme configuration (out of the box) doesn't need to be modify. 

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Ann Marie Guinan  In order to hide the project you need to change the Browse Project permission from Application access( any logged in user ) or Anyone on the web to the Project roles.

Similar post for JIRA SM :-



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