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Hide project to public

Edited

Hi guys, 

 

We want to hide a project to the public and use a project for internal tasks similar to the flow we have with support tickets (priority, due date etc) - however it can be seen on the helpdesk

Can you advise how we can hide a portal to the public 

https://futureticketing.atlassian.net/servicedesk/customer/portals

 

Or is there another tool we should be using for something like this?

2 answers

2 votes

@Ann Marie Guinan -

Hi Ann:

To control visibility of your JSM project in the HelpDesk portal, all you have to do is to set Customer permission configuration to "Customers added by agents and admin" (Project settings >> Customer permissions).  This will let your project admins/agent to control who can access the project.  

2022-05-20_7-09-34.png

The project permission scheme configuration (out of the box) doesn't need to be modify. 

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Ann Marie Guinan  In order to hide the project you need to change the Browse Project permission from Application access( any logged in user ) or Anyone on the web to the Project roles.

https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html

Similar post for JIRA SM :- https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-hide-a-project-from-the-Customer-Portal/qaq-p/700739

Thanks

V.Y

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