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Hidden field error when opening ticket

Luana da Silva
Luana da Silva
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January 9, 2025

When trying to open a ticket in the customer portal, Jira service management, the following message appears:

The request could not be sent. This form contains a hidden field that does not have a valid default value configured.

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Some types of requests have hidden fields, but the default value is defined. However, the error also occurred with request types, which do not have hidden fields. After a few hours, the problem resolved itself.

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John Funk
John Funk
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January 9, 2025

Hi Luana - Welcome to the Atlassian Community!

So, it is still happening? Or was it just for a time?

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