Hi. How do i hide the customer portal from people outside my org?

[Guilherme Teodoro]

Hi. I need to hide the customer portal from people outiside my organization. I open the customer portal in an anonymous tab and create a account with an personal e-mail for testing and i was able to acess all customer services portals of my company.

Thanks in advance for the help

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Guilherme Teodoro 

First of all I would not allow customers to create their own accounts:

• Go to cog > products
• Click on Customer Access
• And on portal access select "Don't allow customers to create their own accounts"

And then on every JSM project I would only allow customers added by admins or agents:

• Go to project > project settings
• Click on Customer Permission
• Select "Customers added to this service project only by agents and admins"

Hope that helps

Alex

[Sam Nadarajan · Accepted solution]

Hello @Guilherme Teodoro ,

I think this documentation will be helpful.

Main thing to check is that your customer permissions are not set to open for each of your service projects. 

Hope this helps