Help with JQL for SLA Time to Resolution Under 5 Minutes

[Pablo Gómez Justicia]

Hi Community,

I'm trying to create a JQL query to find tickets in my project where the SLA "Time to resolution" is less than 5 minutes. Here's what I currently use:

PROJECT = SOPINF AND "Time to resolution" < elapsed("5m") AND resolution IS NOT EMPTY 

This query only returns tickets where the SLA is paused (which is odd, but not my main concern) and doesn't exceed 5 minutes. However, it doesn't include tickets where the SLA status is completed and the elapsed time is less than 5 minutes.

Is there something wrong with my SLA configuration? Or am I missing something in how I should write this JQL query?

Thanks in advance for your insights!

[Anandhi Arumugam _Cprime_]

Hi @Pablo Gómez Justicia Please try the query below.

PROJECT = SOPINF AND "Time to resolution" <= remaining("5m")

Hope this helps!