HIPAA Compliance Jira Service Management

[Brooklyn Trumpy]

I see road map items for confluence and software for meeting HIPAA and signing BAA's, but nothing for Jira Service Management, which is where most health care organizations would actually need HIPAA protections. Is this an intended next step?

Thank you!

[Michelle Tan · Accepted solution]

Hey @Brooklyn Trumpy,

I'm Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications and Compliance/Regulation features. We're currently working towards HIPAA compliance for Jira Service Management and have rolled out a feature this week that will help you meet your organization’s compliance needs and protect your and your customers' data!

Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs 

I'd love for you to try out our feature and give us early feedback on the user experience as we work towards meeting HIPAA and signing BAAs in the coming months. 😊

[Brooklyn Trumpy]

Hi Michelle, 

Thanks for reaching out. We'd be happy to be early adopters and help ensure HIPAA compliance for the future. Please feel free to reach out to me at btrumpy@chsofwi.org. 

Thanks,

Brooklyn

[Michelle Tan]

Awesome, that's fantastic to hear! I'll definitely be in contact with you next week 😊

[Kelly Bly]

Hello, can you please tell me if Jira Service Management is now Hipaa compliant for Enterprise license?  The roadmap said Q'4 2022.  Thank you.

[Ben Blanchard]

I too would like to know if it HIPAA compliant. Thanks, @Kelly Bly for checking. 

[Michelle Tan]

Hi @Kelly Bly @Ben Blanchard  ,

We sure are! We just announced HIPAA compliance for JSM Enterprise Customers early in the new year, for more details see here.

Cheers,

Michelle

[Ben Blanchard]

Thank you, Michelle. We're excited to hear the news. 

[Filiberto Selvas]

Please see related HIPAA updates at the bottom of this post: https://community.atlassian.com/t5/Trust-Security-articles/Expand-what-s-possible-with-HIPAA/ba-p/2250357 

[Ben Blanchard]

I too would like to know the answer to this question. 

[Brooklyn Trumpy]

I got the answer elsewhere - which is yes, but with no timeline for implementation....

[Michelle Tan]

Hi @Brooklyn Trumpy

I'm not sure if you got my email but I just wanted to ensure you know Jira Service Management is now HIPAA compliant!

Cheers,

Michelle