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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs
At Atlassian, we understand the increasing need to be assured that your data is not only secure but that it’s also being used in a manner that's compliant with laws and regulations. We are constantly working to expand coverage to help organizations meet compliance needs and move to the cloud in a safe and secure manner. Learn more about Atlassian’s compliance program
Today we are happy to announce ‘Safe customer notifications’ in Jira Service Management to help you meet your organization’s compliance needs and protect your and your customers' data managed in your service projects. When you enable or disable a setting, it will impact all your Jira Service Management projects on the site. Please note that ‘Safe customer notifications’ is specific to Jira Service Management generated notifications and not including Automation for Jira notifications.
You must be a site admin to manage the compliance settings. To access the compliance settings:
Go to Settings ⚙️ > Products.
From the sidebar under Jira Service Management, select Compliance settings.
You’ll also need to disable any automation rules that trigger an email notification. Learn how to configure your Atlassian account to meet HIPAA requirements
Enabling safe notifications will hide potentially sensitive information from email notifications. Once enabled, the data including ‘Issue summary’, ‘Issue description’, ‘Comment’, and ‘Attachment’ will be hidden from the corresponding notification emails that your customers will receive. This also means safe notifications will not have attachments in them and your customers will need to log in to the portal to view the entire information available on the request. Learn more about customer notifications
We are currently working on meeting HIPAA compliance for Jira Service Management Cloud and would love your feedback if this feature is relevant to your organisation. We recommend enabling this setting if your organization needs to be HIPAA compliant but please ensure you carefully read the implementation guide to learn how to set up your project correctly. Learn more with the HIPAA Implementation guide
Also feel free to reach out to me, I’d love to talk to you more about how you use Jira Service Management and how we can improve customer notifications for your organisation and meet your compliance needs!