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Getting an error when I select "Include approval step"

Tyler Simecek April 5, 2022

In an existing workflow, I am trying to view/edit approvals by selecting the checkbox or 'edit' next to the "Include Approval Step" I am getting an error below (screenshot attached):

"Unable to load approval options

We weren't able to load the options for this approval step. Error: Workflow was not found."

I have tried to delete and read the workflow and the statuses but still get the same error.

Screen Shot 2022-04-05 at 4.08.05 PM.png

1 answer

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2022

Hi Tyler,

Is this a active workflow? Can you try to make a copy and see if you can edit the inactive copy?

Krishna Raghavarapu April 19, 2022

For in active its not showing add approval option 

 

How to solve this error, same error facing.

Please us to find solution.

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