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Forms - Copy selected item from dropdown to the Summary field


Using the Service Request Form, can a data element selected from a dropdown list be copied to the 'Summary Description' of a Service Request?


For example, if a user selects 'laptop' from a hardware dropdown list, can the selected item be copied into the Summary Description of the service request?  See the example below.  Thank you!

Screenshot 2022-05-04 155335.jpg

1 answer

1 accepted

2 votes
Answer accepted
Mikael Sandberg Community Leader May 04, 2022

It can be done, but not while the request is created. I do this for application access requests and the way I do it is hiding the summary field on the form and give it a default value. Then once the request is created I have an automation that update the summary with the selected application so it look similar to what you have above.

Hello Mikael, great suggestion!  We'll try this approach.  Thank you for your help. 

Like Mikael Sandberg likes this

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