Forms - Copy selected item from dropdown to the Summary field

[jbolton]

Hello,

Using the Service Request Form, can a data element selected from a dropdown list be copied to the 'Summary Description' of a Service Request?

For example, if a user selects 'laptop' from a hardware dropdown list, can the selected item be copied into the Summary Description of the service request?  See the example below.  Thank you!

[Mikael Sandberg · Accepted solution]

It can be done, but not while the request is created. I do this for application access requests and the way I do it is hiding the summary field on the form and give it a default value. Then once the request is created I have an automation that update the summary with the selected application so it look similar to what you have above.

[jbolton]

Hello Mikael, great suggestion!  We'll try this approach.  Thank you for your help.