Force requestor to become an approver prior to closing requests

[John Scott]

Hello,

I have a project workflow that has a required approver field listed for service desk agents of the project.  We are wondering if it is also possible to add a transition or status that will ask the requestor (customer) to approve the deliverable (in this case a report) prior to resolving the ticket / issue

[Emre Bodur · Accepted solution]

Yes, it‘s possible. Please consider, that this functionality is available in your workflow scheme, when it‘s active (assigned at least to one project). After activation, jump into your workflow > edit > Click on your status. Then this option is visible

[John Scott]

Thanks,

So in this example, the person who made the request will have to approve at status QA Needed.  Does it matter if that person only has customer permissions in the project?

[Emre Bodur]

It doesn't matter. An approver need at least portal user permissions. I assume, that he can make requests, so he is also able to make approvals.