Fetch the Linked issue details

[Saikat Rakshit]

Hi,

As part of the automation rule scheduled for the Jira Service Management project, when a Highest or High priority issue is created, I need to send an automated notification email to a DL. The linked issue is created as part of the automated rule earlier and the notification rule is the last step of the automated rule.

The content of the notification rule is as below:

Request number: {{issue.key}}
Priority: {{issue.priority.name}}
Assigned to: {{issue.assignee.displayName}}
Organization: {{issue.organizations.name}}
Summary: {{issue.summary}}
Type: {{issue.issueType.name}}

Click here to view request: {{issue.url}}
Linked Issue: {{issue.issuelinks}}

The problem that I am facing is that the linked issue URL is not coming thru in the notification email (see below).

Regards

Saikat

[Piyush A (STR)]

Haven't tried it - but probably you can try as:

first link, or the last you could use something like:

{{issue.issuelinks.first.outwardIssue.key}}
or
{{issue.issuelinks.first.inwardIssue.key}}

Of if its the only inward or outward then you could just use: 

{{issue.issuelinks.inwardIssue.key}}