Failed to get smart values in email alert

[wahyu.nuryanto]

Hi Everyone, 

Currently, I am testing a new SLA alert to email. Previously I successfully made it into Slack without any issues. But this time when using the same code I used in Slack for email alerts I got nothing showing up for the smart values. 

Here is the code that I use in Slack alert

Just letting you know this alert will breach SLA in *15 minutes*:

*Alert*: <https://alert-portal.atlassian.net/browse/{{issue.key}}|{{issue.key}} - {{issue.fields.summary}}> 
*SLA breach: Time to first response*
*Assignee: {{assignee.displayName}}*
*Priority: {{issue.priority}}*

Please take a look and respond to it immediately

and here is how it looks like in the Slack

When the alert trigger to email, all the smart values are missing. 

Did I miss something from that code? 

And here is the logic of the automation

[Ajay _view26_ · Accepted solution]

Hi @wahyu.nuryanto 

If the Slack template is  working then then the email template should also work. Can you change the order to first send out email and then the slack notification in the automation rule to check if it make any difference?

Cheers

Ajay

[wahyu.nuryanto]

Hi @Ajay _view26_ ,

Thank you very much for your reply but it's still shows nothing after I reordered the automation. 

[wahyu.nuryanto]

I managed to make it run by separating the automation from the previous one I used for Slack, but the Alert ID and link didn't work. 

[Marc Isikoff]

Is there any smart values to actually show the SLA values in an email? I need to inform a customer right away that we got their issue, and are working on it under SLA "name" and that has "time" left on it.