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When I'm viewing a KB article as a customer on our portal I get the following error at the top of the page
Welcome to the community.
I assume you linked you Confluence KB space to the JSM project.
What is the permission setting?
In Confluence Global Permission settings is Confluence access enabled for JSM users?
Or do you have IP restrictions set on Confluence, this could cause issues. Or Did you change the name of the Confluence Space?
For both the last options see KB article here, to see if you can resolve it.
Hi @Robert Nichols welcome to the community. Is it a large article? Is this the only article this happens too? For testing purposes, have you tried creating a duplicate article and see if the duplicate has the same issue? Do you have a few test customers you can try it with? Does it happen to other customers?
I took a look at Atlassian's jira page (jira.atlassian.com) and didn't see anything specific.
Is the page straight text?
Just a couple of thoughts.