Error when Importing Assets from CSV

Julia R_
Contributor
August 14, 2024

I am having an issue when importing a group of assets. I've had no issue with 2 previous imports and have actually tried using a previously imported file which resulted in the same error. 

Thanks!

 

Import Error 2024-08-14_14-03-15.png

3 answers

1 accepted

1 vote
Answer accepted
Julia R_
Contributor
August 15, 2024

After confirming that the csv format was not the issue, by selecting a previously-loaded file which was successful, I closed down my browser (had to do that twice) and was finally successful.

1 vote
Samuel Gatica _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 14, 2024

Hi @Julia R_ 

There may be an issue with the data format for import. Please review the attached document and ensure that the data aligns with the specified details.

https://support.atlassian.com/jira-service-management-cloud/docs/prepare-your-data-for-importing-into-assets/

 

Hope this helps!

Best regards

Sam

Julia R_
Contributor
August 15, 2024

Thank you, @Samuel Gatica _ServiceRocket_ I've ruled out any issues with format by selecting a previously-successful import. I ended up closing my browser window and starting from scratch. I had to do this twice but did end up being able to load the file. I guess the third time was the charm.

0 votes
Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

Hi @Julia R_ 

Have you used the file previously?

I guess you can not attach it.

When I have received this msg, I think I either delete the mapping and start again, or check the file for empty columns and rows that somehow have appeared in the file.

 

Regards

Mark

Julia R_
Contributor
August 15, 2024

Thanks for your reply, @Mark Higgins 

I did end up getting the file loaded up after closing down my browser twice (and confirming it was not the formatting of my csv). 

Like Mark Higgins likes this

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