Error in our Microsoft account sync - URGENT!

[Support Inovfitness]

Hello!

First of all, thanks for helping me.

Our Jira was configured with a Google account and since July 17th we are receiving a reauthorize request on Google side.

We migrated our account from Google to Microsoft with same name before (ex: both are example@inov.com) and tried to add it as a Microsoft accout, and now receive this message:

Urgent: Re-authorize Microsoft Outlook

To continue creating issues and comments with Microsoft Mail Server you need to re-authorize access. Go to Actions, select edit then re-authorize. You only need to do this once.
Our Community Post explains why you need to re-authorize.

Both domains return an error when we try to re-authorize.

Someone can help us, please? Did you have this error and solved it?

Thanks!

[Bibek Behera]

@Support Inovfitness ,

I would highly encourage you to connect with Atlassian Support. There can be multiple reasons for which a sync can fail. It will require a log review to find the root cause and fix it.

-Bibek

[Support Inovfitness]

Thank you very much. It is already done.