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Entitlement for Request Types

Vijay Dadi
Rising Star
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May 17, 2024

Dear Community,

I want to define an entitlement for request types, so that only authorized people can use those request types on the portal.

Is there a way we can achieve it.

TIA

Vijay

1 answer

0 votes
Rebekka Heilmann _viadee_
Community Leader
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May 17, 2024

Hello @Vijay Dadi 

with vanilla JSM, you can only restrict portals (projects), not specific request types. I know that there are Markeplace Apps for it though.

Refined is one of them: Refined Sites for JSM | Theme ITSM, HR, Help & Service Desks | Atlassian Marketplace

I am sure there are plenty others if you search with the right keywords.

Vijay Dadi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 17, 2024

@Rebekka Heilmann _viadee_ ,

Thank you for your quick response. I will take a look at it.

But I was expecting this bare minimum functionality available in JSM without having to get other apps from marketplace.

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