Dear Community,
I want to define an entitlement for request types, so that only authorized people can use those request types on the portal.
Is there a way we can achieve it.
TIA
Vijay
Hello @Vijay Dadi
with vanilla JSM, you can only restrict portals (projects), not specific request types. I know that there are Markeplace Apps for it though.
Refined is one of them: Refined Sites for JSM | Theme ITSM, HR, Help & Service Desks | Atlassian Marketplace
I am sure there are plenty others if you search with the right keywords.
Thank you for your quick response. I will take a look at it.
But I was expecting this bare minimum functionality available in JSM without having to get other apps from marketplace.
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