End trial

[ByungJin _Chris_ Choi]

We are currently using Jira Service Management as a trial. We've made a bad choice and would like to cancel this.
We will try the free version first, and then subscribe to the Standard version.
We need to test internally for a total of 1-2 months, and the trial period for Standard is not enough, so we are requesting to cancel.

[Joseph Chung Yin]

@ByungJin _Chris_ Choi -

You will need to remove your existing agents down to only three or less, then you can downgrade your Standard subscription to Free subscription.

Please review the following Atlassian link for more details - https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-Downgrade-Jira-Service-Management-from-Standard-to-Free/ba-p/2100231

The best way for you to obtain further assistance is to reach out to Atlassian Support (https://support.atlassian.com) as needed.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Ingo Wenke]

Hi @ByungJin _Chris_ Choi ,

as mentioned above, the free plan requires a maximum number of 3 agents.

This plan is free, as long as you have not more than 3 agents.

Be aware, that not all features are available in the free plan.

What we have done, and might be a solution for you to limit the fees is, following approach:

1. evaluate the basics of the system within the free plan

2. check the feature gaps of the different plans you would like to evaluate after your free plan evaluation is completed

3. change the plan oder add more agents on a monthly plan basis. So you can manage the license fees from month to month. If you would like to switch between plans or change the number of agents, you can do it on a monthly basis.

4. when you have decided which plan you would like to use AND your number of agents ist stable, THEN switch to a yearly subscription. 

Our story:

* try free plan

* implement first project

* add more agents > switch to standard plan > first roll-out to business unit

* add more agents

* implement more projects and improve existing project > roll-out to more business units

* switch to premium

* add more agents

* implement more projects, improve current projects

Some of the premium features have not been used in the first time, like cross-project automation (to be clear, the number of executions allowed in a period). Meanwhile, this is a game changer for our service and we don't want to miss it.

Regards

Ingo 

[Manoj Gangwar]

Hi @ByungJin _Chris_ Choi , 

You can cancel the standard plan and keep it with Free plan upto 3 agents. 

Go to the billing section> click on manage JSM> select free plan. 

[ByungJin _Chris_ Choi]

Dear

I can’t change this option.

can you please tell me step by step image?

[Joseph Chung Yin]

@ByungJin _Chris_ Choi -

Please take a look at my suggestion that I just posted now.

Best, Joseph

[Manoj Gangwar]