End User Identity Verification Method

[Kurtis]

Hello,

We are currently looking for a way to verify a users' identity. For example, when a user calls the service desk, techs need to verify that this person is who they say they are. 

• Are there any known methods to perform this verification? 
• Is there a way to work this into Jira using an SMS code or something similar? 

Suggestions are welcome. 

[Greg · Accepted solution]

What application are you looking for this verification? I.e is it in an MSP environment? Do you have a PSA?

Look at MSP process. They have multiple modalities for this and it all initiates and is logged with PSA.

MSPprocess.com