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Email requests field doesn't exist

Email requests field doesn't exist

Hi,

I have a project and I can't find the option "Email requests" or "Customer Permissions"
can you help me?

Thanks a lot.

1 answer

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Answer accepted

Hey @Ahmad kheder. Welcome to the Atlassian Community!

Have a look at the bottom left panel to confirm if you are in the company or team-managed project. If TMP, the options are different. Have a look at Manage and administer team-managed service projects.

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Hi,

Thanks @Ivan Lima for the suggestion, I am an admin in the company and the project itself, but still unable to see this option.

any thing else you can suggest?

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Is your project a team-managed or company-managed service project?

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A team managed project

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TMP is different. You will find "Email request" under Request types and "Customers permissions" under Channel. For more details, see Manage and administer team-managed service projects.

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thanks.

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