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Email requests field doesn't exist

Ahmad kheder
Ahmad kheder Nov 17, 2021

Hi,

I have a project and I can't find the option  "Email requests" or "Customer Permissions"
can you help me?

 

Thanks a lot.

 

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Ivan Lima
Ivan Lima
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Nov 17, 2021

Hey @Ahmad kheder. Welcome to the Atlassian Community!

Have a look at the bottom left panel to confirm if you are in the company or team-managed project. If TMP, the options are different. Have a look at Manage and administer team-managed service projects.

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Ahmad kheder
Ahmad kheder Nov 18, 2021 • edited

Hi,

Thanks @Ivan Lima  for the suggestion, I am an admin in the company and the project itself, but still unable to see this option. 

any thing else you can suggest?

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Ivan Lima
Ivan Lima
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Nov 18, 2021

Is your project a team-managed or company-managed service project?

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Ahmad kheder
Ahmad kheder Nov 18, 2021

A team managed project

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Ivan Lima
Ivan Lima
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 18, 2021

TMP is different. You will find "Email request" under Request types and "Customers permissions" under Channel. For more details, see Manage and administer team-managed service projects.

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