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Email notifications of certain types of requests.

David Stepanyan May 19, 2024

Hello. I am not getting email notifications of certain types of requests. How to fix that?

1 answer

1 vote
Nikola Perisic
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May 20, 2024

Hello @David Stepanyan 

There are two things that you should check:

  • Personal settings - these settings have been updated (this needs to be checked by the users who have been impacted by this issue); that said, check which notifications are checked and which are not 
  • Customer notifications - check which buttons are toggled; for example Customer invited, Request created

Let me know if you are facing this issue still, even if you have checked everything.

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