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Email Requests Dropping O365 connection

Matt Bischoff
Matt Bischoff
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June 13, 2024

started around 3 days ago.

we are using a shared mO365 box on our queues that is dropping connection.

IE emails are received and no ticket is created.

there is nothing in the jira connectivity logs 

only resolution so far has been disconnecting and reconnecting accounts but it is happening everyday.

__PRESENT

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Nadhila Savira
Nadhila Savira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 17, 2024

Hey Matt,

Nadhila from Atlassian here.

We'd need to investigate this issue further, as it seems oddly specific. I've created a support ticket for you, and we will be in touch soon.

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