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Edit the auto reply once users submit a ticket

Olivera Todorovska
Olivera Todorovska October 12, 2022

Hello,

I'd like to get instructions on editing the auto reply when users submit a ticket. 

Please advise

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Rilwan Ahmed
Rilwan Ahmed
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October 12, 2022

Hi @Olivera Todorovska ,

Go to your Service project settings --> Customer notifications --> Edit the Request created notification.

Modified text will be sent as notification to users when they  create a ticket from customer portal/Email

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