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Edit Error message displayed

Alicia_Peebles
Alicia_Peebles Oct 19, 2023

I would like to edit this error message to direct users to the Help portal, is there a way for me to do that?

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Joseph Chung Yin
Joseph Chung Yin
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Oct 19, 2023

@Alicia_Peebles -

Unfortunately, those error messages are controlled by the systems as default.  We cannot customize those system error messages. 

You can contact Atlassian Support (https://support.atlassian.com) to request for a possible enhancement for their products.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Alicia_Peebles
Alicia_Peebles Oct 19, 2023

Thank you @Joseph Chung Yin !  I was thinking that was the case, but thought it was worth throwing it out there.  I decided to utilize the System Banner for now to alert people to the change I made and the need to use the Help Portal solely for Support tickets.  (we removed the ability to open support tickets (JSM) via the create button in Jira Software :) )

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