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I am new to Jira and I am a Jira Administrator. I just want basic step by step instructions on setting up a new portal for a customer/client>
Welcome to the community. You should follow the links provided below on how to setup JSM application to obtain a full understanding to support your env -
https://support.atlassian.com/jira-service-management-cloud/docs/itsm-project-basics/ (This one is a great reference you can start with to get familiar first)
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team