Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Private email address

I have Jira Service Desk in the cloud
Also I have confluence in the cloud.

Within Service Desk I have clickedon a project and then gone down to customers.

Is it possible to export that list of customers as an excel file?
Also what does (private email address) next to their name mean?
Also some pictures next to their name appears with their initial but others just show a head.  See screen shot.  I have circled the items in blue

12012021.PNG

3 answers

1 accepted

0 votes
Answer accepted
Tessa Tuteleers Community Leader Jan 12, 2021

Hi @Pritesh Gohil , 

not sure about the avatars, I look forward to the answer too, when the first letter of the username is used, and when just a head. 

The private email address seems to come from the "Sign in with Apple" option as explained in this developer communication.

For the customer export, go to Site administration > User management > Jira Service Management > Portal  customers > Export users. (Exports a CSV file)

Hope this helped, 

Tessa

What is the difference between Users and Jira Service Management within User Management?

 

120121a.PNG

Tessa Tuteleers Community Leader Jan 12, 2021

Users gives you an overview of your (in-)active, licensed users, per product if you want (Jira, Confluence, Jira Service management agents), or per role (admins, site admins,..) 

Jira Service Management gives an overview of your Jira Service Managent customers, aka unlicensed users for JSM.

0 votes

It depends on the settings in the Atlassian account. If somebody sets that email and photo are private, they are not visible for others.

You can get customers via REST API or you can go to the User Management > Users > Export users (it's the global configuration under your site).

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

258 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you