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Private email address

I have Jira Service Desk in the cloud
Also I have confluence in the cloud.

Within Service Desk I have clickedon a project and then gone down to customers.

Is it possible to export that list of customers as an excel file?
Also what does (private email address) next to their name mean?
Also some pictures next to their name appears with their initial but others just show a head.  See screen shot.  I have circled the items in blue


4 answers

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Answer accepted
Tessa Tuteleers Community Leader Jan 12, 2021

Hi @Pritesh Gohil , 

not sure about the avatars, I look forward to the answer too, when the first letter of the username is used, and when just a head. 

The private email address seems to come from the "Sign in with Apple" option as explained in this developer communication.

For the customer export, go to Site administration > User management > Jira Service Management > Portal  customers > Export users. (Exports a CSV file)

Hope this helped, 


1 vote
Katarzyna Marketplace Partner Jan 12, 2021

It depends on the settings in the Atlassian account. If somebody sets that email and photo are private, they are not visible for others.

You can get customers via REST API or you can go to the User Management > Users > Export users (it's the global configuration under your site).


The reason why those particular users do not show active/inactive status is because they have Atlassian Accounts and are invited to your site by either your site and/or org admin. The status for Atlassian Accounts can be seen in the User management settings (you must be jira or site admin for this setting).

Hope this helps.


What is the difference between Users and Jira Service Management within User Management?



Tessa Tuteleers Community Leader Jan 12, 2021

Users gives you an overview of your (in-)active, licensed users, per product if you want (Jira, Confluence, Jira Service management agents), or per role (admins, site admins,..) 

Jira Service Management gives an overview of your Jira Service Managent customers, aka unlicensed users for JSM.

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