Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Downgrading to free plan - conflicting steps

Narender Rawal April 1, 2024

When I am downgrading to free plan. the step by step instructions says max number of users that can access a product is 10 users.

I have only 6 users but when I following the steps, the free plan option is disabled for me and the message says I cant select because max number of users can be only 3 users.    

is 10 user still the limit or it has been revised to 3 users now. 

3 answers

1 accepted

2 votes
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2024

Hi @Narender Rawal 

There are different user limits for different Jira products on the free plans.  For example, Jira Software (JSW) and Jira Work Management (JWM) has 10 user limits on the free plan.  However for Jira Service Management (JSM), the user limit is only 3 agents.  You can also see this in


You still could potentially have JSM free, but you would need to limit the number of users that have JSM product access to no more than 3.  You could follow the steps in Remove product access from users if you need steps on how to do this.

Narender Rawal April 3, 2024

thanks @Andy Heinzer for clarificaton 

2 votes
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Hi @Narender Rawal 

Welcome to the Atlassian Community!

This looks like a known issue. Atlassian Community support team have acknowledged the issue and should be updating the thread. -

Please leave a comment on the linked question above or watch it to receive email updates. 

Narender Rawal April 2, 2024

thanks @Kishan Sharma . 

I see its a known bugs for months, any idea by when it can be resolved. 

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events