Disable "Get Started" / "Tell us a bit about yourself" Wizard for new users.

[Constantin Lotz]

Hi there,

when i have new users (Service Desk Customers) added to Jira Servicedesk, they have to walk through this wizard, which is completely not matching to our company and is producing more questions that it helps anybody:

Does anybody know where we can disable this one for all users?

Kind regards,

Constantin

[Alex Koxaras _Relational_]

Hi @Constantin Lotz 

You can't disable it I think. This is Jira's standard functionality.

[Alex Koxaras _Relational_]

In addition, customer, if you added as portal only customers, will not see this screen. This screen is visible only to Jira users.

[Jason Freeman]

Any updates on whether this can be disabled now?

This is a huge problem for us.  We are just getting around to going to Jira Service Management Cloud, and we are seriously thinking about not renewing our subscription because of this.  This is causing huge amounts of friction, user confusion, and calls to our IT helpdesk.

[Alex Koxaras _Relational_]

@Jason Freeman you can't disable it: https://community.atlassian.com/t5/New-to-Jira-Service-Management/Remove-quot-What-type-of-team-do-you-work-with-quot-when-new/qaq-p/1244023

[Jason Freeze]

Is there a way to escalate this?  This is potentially a legal issue.  Students could take legal action against us or Atlassian for asking these questions.  They are not permitted to ask them.

[Alex Koxaras _Relational_]

You can create a suggestion here jira.atlassian.com or raise a request at support.atlassian.com/contact/

However, my belief is that since you have agreed on using this product, you have already agreed on certain terms and conditions. And below this question there is a link which leads to privacy and policy of Atlassian.

I don't think that anyone is forced to reply to this question. He/she may choose not to use it. But again I would consider you to contact your legal first.

[Jason Freeze]

Yes, that is true for employees but not customers or students.  Definitely a litigious problem for Atlassian.  Students cannot even be asked these questions.

[Jason Freeze]

I believe JSM Cloud is now considered unsupported and end of life, right?

[Alex Koxaras _Relational_]

@Jason Freeze EOL is only for server and not for cloud of course.