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Disable "Get Started" / "Tell us a bit about yourself" Wizard for new users.

Hi there,

when i have new users (Service Desk Customers) added to Jira Servicedesk, they have to walk through this wizard, which is completely not matching to our company and is producing more questions that it helps anybody:

GettingStartedWizard.png

Does anybody know where we can disable this one for all users?

Kind regards,

Constantin

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 08, 2023

Hi @Constantin Lotz 

You can't disable it I think. This is Jira's standard functionality.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 08, 2023

In addition, customer, if you added as portal only customers, will not see this screen. This screen is visible only to Jira users.

Any updates on whether this can be disabled now?

This is a huge problem for us.  We are just getting around to going to Jira Service Management Cloud, and we are seriously thinking about not renewing our subscription because of this.  This is causing huge amounts of friction, user confusion, and calls to our IT helpdesk.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 09, 2023

Is there a way to escalate this?  This is potentially a legal issue.  Students could take legal action against us or Atlassian for asking these questions.  They are not permitted to ask them.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 10, 2023

You can create a suggestion here jira.atlassian.com or raise a request at support.atlassian.com/contact/

However, my belief is that since you have agreed on using this product, you have already agreed on certain terms and conditions. And below this question there is a link which leads to privacy and policy of Atlassian.

I don't think that anyone is forced to reply to this question. He/she may choose not to use it. But again I would consider you to contact your legal first.

Yes, that is true for employees but not customers or students.  Definitely a litigious problem for Atlassian.  Students cannot even be asked these questions.

I believe JSM Cloud is now considered unsupported and end of life, right?

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 01, 2023

@Jason Freeze EOL is only for server and not for cloud of course.

Like Charles Gage likes this

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