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Remove "What type of team do you work with" when new customers access Jira Service desk.

When users access our Jira Service Desk Portal for the first time, they are greeted with a purple box asking what teams they work with.
We want to disable this, but can't seem to find the option to do so.


1 answer

1 accepted

1 vote
Answer accepted

Hello Rune,

Welcome to Atlassian Community!

When customers log in for the first time, they will see the onboarding questions, which can't be disabled.

If they don't want to select an option, they need to skip the questions and it won't appear on the next login.


Thank you, @Angélica Luz

It sounds logic =) 

Like Angélica Luz likes this

In that case I have a follow up question.
We have no use for this, and the information gathered serves no purpose for us.

For whos benefit is this data collected?

I believe that Atlassian Team use this data to make our lovely product better, for example, more usefull interface for Finance, maybe any templates etc.

Like Angélica Luz likes this

It sounds logic?



I feel that this function should have had a disable button implemented a long time ago, Is there any update to this as it has been almost 2 years since this question was posed?

Hello @Cameron Dostal,

Welcome to Atlassian Community!

Currently, there are no updates regarding this feature. When I answered this question back in 2019, I didn’t know that there was a feature request suggesting to disable this option:

Please, click on Vote and also watch the ticket above to receive future updates.

Kind regards,

Like Alexander Bondarev likes this

Thanks for update, @Angélica Luz !

Like Angélica Luz likes this

Do these questions allow multiple selection and also how can one change the response at a later stage, e.g. if I have selected sales however work profile is changes and then I am a part of operations

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