Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Differentiate emailed comments vs internally added comments

Samantha Slagle
Samantha Slagle January 17, 2023

Hi Everyone! 

 

I was wondering if anybody knew of a smart value or condition that would be able to differentiate whether a comment was added to a ticket through email, or whether it was added internally by an agent. (Both of these would be customer visible comments).

 

Thank you in advance!

Answer
Watch
Like Be the first to like this
226 views

1 answer

0 votes
Connor
Connor
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
January 17, 2023

Hi @Samantha Slagle I'm not 100% certain but I don't think that's possible. Closest thing I found within the API is differentiating between an Internal (only agents can see) and Public (everyone can see) comments. https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request/{issueIdOrKey}/comment-getRequestComments 

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events