I have a problem with one of my service provider. When we have an issue for him there is an automation rule which send an email to the service provider with some jira variables. But in answer the service provider send us an email when the issue is resolved for them. The problem is that the email they send to us there is the issue key in the mail BODY not in the SUBJECT so the issue in jira is not auto commented with this mail.
I would like to know if there is a way to detect the issue key in the mail body to auto comment the linked issue so i can create automated rules that auto change the status of our issues ?
I don't know if it is clear but i can show you some image if necessary.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events