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Demo project deleted but no way to delete customers like demo.invalid

I have deleted demo project but i see customers like demo.invalid. Also , some of the customers that I deleted of my project is also showing up. How to make sure all those customers are not shown


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Hello @Growthfalcons,

Welcome to the Atlassian Community!

Customer accounts must be deleted directly in the User management menu.

As a site-admin, please, go to the Cog icon > User management > Jira Service Management and delete the account. 

 Screen Shot 2021-12-31 at 14.53.14.png



If you are a site administrator and can’t find the list of customers, it might be due to the new organization view. With this said, replace the org id on the URL below to access the customer list:<OrgId>/jira-service-desk/portal-only-customers

If you don’t see the options I mentioned above, it means that you are not an administrator, so you need to reach out to them so they can follow the steps to delete the account.

Kind regards,

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