Deleting requests without notifying the reporter

[Tricia Langwald STS]

Is there a way to delete old requests without it sending notification to those assigned or included in the request?

We want to clean up a bunch of old requests from years back but dont want to bombard the people that were tagged in them.

Thanks

[Marc Koppelaar · Accepted solution]

Hi @Tricia Langwald STS

Welcome to the community.

You could execute a bulk edit and use the delete action. This by default sends no emails, unless you check the notification box in the process.

edit individual and multiple issues 

The option given by @Esteban Diaz is definitely a good option is you delete single issue.

[Tricia Langwald STS]

That's great! Thank you.

It appears I do not have access to the settings @Esteban Diaz mentioned, so this is a very helpful suggestion.

[Marc Koppelaar]

Hi @Tricia Langwald STS 

The option to change a notification scheme is only able if you have been granted Jira Administrator permissions.

So if you don't have this option, you can contact your admin to make the changes for you.

[Tim Kopperud]

Hi @Tricia Langwald STS, welcome to the community. 

You might create a rule triggered manually, and delete them there.

Make sure you include a correct filter so you don't delete wrong issues.

Make also sure that you uncheck Send email notifications for this.

As a start, limit the filter on a test issue or two to make sure it works as supposed. 

TimK.

(From mobile phone) 

[Esteban Diaz]

Hi @Tricia Langwald STS , 

Just edit your Notification Scheme and clean up the Issue Deleted even.

Cheers, 

Esteban

[Tricia Langwald STS]

That may work!

Sorry, where do I find my "notification scheme"? 

[Esteban Diaz]

@Tricia Langwald STS , 

1) Go to Project Settings:

2) Click on Summary and then click on your Notification Scheme

3) In your Notification Scheme, click on Actions and then Edit Notifications

4) Then identify the Issue Delete event and delete the recipients

Cheers, 

Esteban