Delete customer

Remy May 24, 2023

Hello everyone,

I am not able to delete customers account which have not been created into an organization.

If I open an organization, a recycle bin icon appear next to every user, but not for user on the root of the list
Capture d’écran 2023-05-24 154918.png

And I can't find how to add existing customer to an organization.

I've tried the free login portal but I'm stuck with every user created this way.

How can I manage these users ?

1 answer

2 votes
Marini Marini
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May 24, 2023

Hi @Remy 

Org Admin has the capability to manage customers from admin.atlassian.com.

  • Go to admin.atlassian.com
  • Select the cloud instance
  • Click Product on the top menu
  • Click the site name on the left menu under SITES AND PRODUCTS
  • Click Portal customers on the left menu under JIRA SERVICE MANAGEMENT

Refer to https://community.atlassian.com/t5/Jira-Service-Management/How-to-Delete-a-Customer-Jira-Service-Management-Cloud/qaq-p/1603537. Note that the Atlassian cloud interface changes from time to time. The steps might change a little bit.

Cheers,

Marini

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