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Delete customer

Hello everyone,

I am not able to delete customers account which have not been created into an organization.

If I open an organization, a recycle bin icon appear next to every user, but not for user on the root of the list
Capture d’écran 2023-05-24 154918.png

And I can't find how to add existing customer to an organization.

I've tried the free login portal but I'm stuck with every user created this way.

How can I manage these users ?

1 answer

1 vote
Marini Marini
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 24, 2023

Hi @Remy 

Org Admin has the capability to manage customers from

  • Go to
  • Select the cloud instance
  • Click Product on the top menu
  • Click the site name on the left menu under SITES AND PRODUCTS
  • Click Portal customers on the left menu under JIRA SERVICE MANAGEMENT

Refer to Note that the Atlassian cloud interface changes from time to time. The steps might change a little bit.



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