How to Delete a Customer Jira Service Management (Cloud)?

[Zack Niece]

I've went to Settings from the Jira Service Management page. I don't see the options that Atlassian has explained in their 'how-to'. Any help on how to delete a customer would be appreciated since they seem to have made his task more difficult than it needed to be.

[Pieter Wouter Hartog · Accepted solution]

The following is for Jira Cloud with the 'enhanced user experience'

Just removing the customer from Project Settings - People didn't make it disappear from the Customers list in my JSM project.

After talking to Support, they gave me this answer which is what worked for me to remove a customer account:

1. Go to Settings - User management.
2. Select Products from the top navigation bar.
3. Select the Site name from the Sites and Products on the left hand side.
4. From the sidebar under Jira Service Management, select Portal customers.
5. Find the customer name you wish to delete -> more .
6. Select Delete account.

[Deleted user]

thanks this is exactly what I needed.

[Ines]

Thanks, Pieter! You resolved a mystery :-)

[ㅤ]

Hi!

It deletes from all Portals of JSM, but how to delete from one portal (The user deleted from one portal should be a user from other portal still)?

[Kleidi_IVA]

This worked for me.

Not sure why this should be buried this deep

[Arek]

We have the same problem. After migratiom from JSD Server to JIRA SM Cloud, we see all customers... And we want to delete some old and not active customers.

[Alexis Robert]

Hi @Zack Niece , 

there are a couple places where you can set (and then delete) a customer : 

1. On admin.atlassian.com go to Jira Service Management and delete the customer
2. On your Jira Service Management project, click on Project Settings and then People and remove the customer

This should do the trick ! 

Let me know if this helps, 

--Alexis

[Zack Niece]

I'm on the free tier (cloud). When I go to admin.atlassian.com I have to create a group and pay. Do I have to have an atlassian admin account in order to remove customers? That doesn't seem right.

On the project side, I was able to add/remove customers from groups, but I cannot remove the customer from the project. Once removed from the group, the name goes back to the default page.

[Jack Brickey]

no you do not. As Alexis indicated, if you have site admin permissions, just go to the User management > JSM page, find the user and revoke access. Don't delete them.

[Julius Zatroch]

Hi Jack.

After migration from JSD Server to Jira SM Cloud (via Atlassian migration addon) we see all customers in all cloud projects...

There is no option to delete it from project, there are no customers under Project>People....

Your comments are from 2021, mazbe Atlassian changes Jira SM Cloud last year....

[Benjamin Dombrowsky _D4Digital_]

Hi,

we've the same problem with our customer instances.

Is there any way to resolve this demand? There are many customers, which are only visible in the project customer view - not the admin user management.

Many thanks

Benjamin

[dengblom-pcr]

I have run into this same issue since migrating from Server to Jira Cloud this past month. Not all customers are listed under people, and there is no place to delete or deactivate accounts like there was on server. I can't even view any profiles from the Customer page, I always get a 404 page for each profile. I have to say I am not very impressed with the cloud version so far. It feels so cumbersome to do things and limiting.

[Rafa]

Jira > Users (Atlassian Users, Jira Users, Jira Service Management - Customer)

Jira > Jira Service Management > Portal-Only customers

Project > Customers (external customers?)

Project > Settings > People (internal and external customers?)

Project > Settings > Internal Access (Agents?)

It is very difficult to think of a more confusing and complicated way to deal with user management than the mess these people at Atlassian have built.

[Michael de Marigny]

Hi  .... 

I had the same isseu where portal only customers where not showing ... the fix was to go to 

Admin => JSM => managed product => jira-servicemanagemetn-customers-sitename 

Remove them from that group.  Note it will remove them from all your portals if you are running multiple portas.