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How to Delete a Customer Jira Service Management (Cloud)?

I've went to Settings from the Jira Service Management page. I don't see the options that Atlassian has explained in their 'how-to'. Any help on how to delete a customer would be appreciated since they seem to have made his task more difficult than it needed to be.

2 answers

  1. Go to the administration of the project for which the service project is associated.
  2. Go to Service Desk in the left hand menu.
  3. Click Disable to disable the service project.
  4. Vanilla Gift Card Balance

I'm not trying to disable the service project.

I am looking to remove/delete a customer. I have clicked on every link and option. I do not see User Management anywhere. I have admin, and just to be sure I wasn't missing something, two co-workers (one who started our accounts), and neither of them can find a solution either.

This should be any easy task Atlassian!

0 votes
Alexis Robert Community Leader Feb 05, 2021

Hi @Zack Niece , 


there are a couple places where you can set (and then delete) a customer : 

  1. On go to Jira Service Management and delete the customer
  2. On your Jira Service Management project, click on Project Settings and then People and remove the customer


This should do the trick ! 


Let me know if this helps, 



I'm on the free tier (cloud). When I go to I have to create a group and pay. Do I have to have an atlassian admin account in order to remove customers? That doesn't seem right.

On the project side, I was able to add/remove customers from groups, but I cannot remove the customer from the project. Once removed from the group, the name goes back to the default page.

Jack Brickey Community Leader Feb 05, 2021

no you do not. As Alexis indicated, if you have site admin permissions, just go to the User management > JSM page, find the user and revoke access. Don't delete them.

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